Considered the numerous request about washing and rugs restoration, we thought to propose a page with all the useful indications. The procedure to send us your rugs is the following:
PACK YOUR RUG
- for packing we always advise to make at least a double-naylon layers (no paper) and to use, for the external packing, a black nylon (great garbage sacks that are more strong) so nothing can be see inside. If the rug is less width 1,5 meters it is reccomended to roll up it. If the rug is bigger it can be folded; if it is rigid you can fold up it with the pile to the external part: it will less "force" on weft and it will occupy less space.
BOOK YOUR PICK UP
- When the package is ready, you inform us sending an e-mail: we will send you the pre-filled label (to possibly apply protected by nylon or covered with transparent scotch, so thatit doesn't ruin it) with your residence details and telephones that you will kindly confirm us.
- We will also send you a pre-filled transport bill in triplex copy (one will stay to you as receipt) to consign to GLS courier. .
Obviously we will agree with you on times for pick up.
- To the rug arrival in our seat we will send you the definitive quotation and we will call you in case of particular warning about rug to better satisfy your requests.
THE CONFIRM OF QUOTATION AND LEAD TIME
- Only once received your confirm the rug is washed. If it concerns of simple washing the whole operation it should end in about ten days (to check the transport time). If there are instead some restorations time depends on the entity of these ones; anyway time will be agree with you.
- The payment is made by bank transfer before the return shipment and following our advise that the rug is ready for the shipment. We are always to complete disposition at +39 49 7800207 or by mail for any other application or explanation.