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There has been a damage my carpets and my insurance company has told me to get in touch with you. How does that work?

We verify the damage and of course the recovery cost; when the carpets have come to us in the lab we will prepare an estimate that the customer will communicate to the insurance company and then we get on with the work. When everything is ready, the customer pays and then he will be reimbursed by his insurance company with any other possible damages.